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Leaflet rack

Our corporate documents, leaflets and information sheets

Corporate

Annual report
Read our 2011 annual report

Decisions with vision
Our five year strategic plan from 2008 - 2013.

Our service standards
This leaflet outlines  the levels of service you can expect from CityWest Homes and our local housing provider.

Delivery plan 2010 - 2011
Our plans and actions to deliver a customer focused and value for money driven service.

CityWest News April 2011
Our award-winning quarterly residents newsletter.

CityWest News June 2011
Our award-winning quarterly residents newsletter.

CityWest News September 2011
Our award-winning quarterly residents newsletter.

CityWest News December 2011
This edition also features the Tenant Services Authority (TSA) report which shows how we fared against the TSA standards in 2011.  

Equalities framework
This tells you about our equal opportunities policy and race equality scheme.

Tenant services authority annual report
This report shows our performance against the six national standards, improvements residents have requested and how residents will monitor our progress.

Energy saving leaflet

This leaflet is full of tips and ideas for how you can save money and energy at home.
Tenants and leaseholders

Competition terms and conditions
The terms and conditions for our competitions in CityWest News.

Tenants handbook
This handbook gives you useful information and advice on being a Westminster City Council tenant. It includes information on tenancy, rights and responsibilities, repairs and maintenance, paying rent and health, safety and security.

Leaseholders handbook
This handbook provides useful information about your lease and how Westminster City Council as your landlord manages the building that you live in. 

Digital switchover
This leaflet explains the switchover help scheme available for older and disabled people.

Better homes brochure
Our brochure tells you about the wide range of services our better home team can offer you, at competitive prices, to improve and refurbish your properties.