Telephone: 020 7245 2000 After hours / emergency line: 020 7286 7412

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Central area service centre

Welcome to the central area service centre which serves the Lisson Green, Church Street, Marylebone and St John's Wood villages. The new service centre has been designed to make our services more accessible and locally accountable.

We have a range of specialist services available from the new service centre including anti-social behaviour and debt advice as well as our housing management team and estate surveyors.

In addition to the area service centre, we continue to provide a housing management service from the estate offices in St John's Wood and Church Street.

We hold regular residents meetings and surgeries at the new central area service centre, which are advertised on our village webpages. We are always happy to hear your views on our service so please do come along to any of these events.

Contacts

Central area service Centre
24 Lilestone St
Lisson Green estate
NW8 8SR

We are open Monday to Friday from 9am to 5pm. Phone lines are open from 8.30 am. Telephone 0207 245 2801.
Nearest underground Marylebone (Bakerloo line)
Bus routes 2, 139, 159, 205, and 453

The following teams are based at the central area service centre are:

Repairs management team

The focus of the team is to improve the quality of the repairs service and strengthen relationships with our residents. As a new team we are committed to delivering a customer focused service, working in partnership with the local estate management teams to raise our standards and improve customer satisfaction with the repairs service.

James Davies – area repairs manager
jdavies@cwh.org.uk
Cliff Bayford – village repairs manager for Lisson Green and Church St
cbayford@cwh.org.uk
Deren Huseyin – village repairs manager for St John's Wood and Church St
dhuseyin@cwh.org.uk
John Sheldrick – village repairs manager for Marylebone
jsheldrick@cwh.org.uk
Andrew Cartwright – repairs administrator
acartwright@cwh.org.uk

Projects and performance team

Managed by Shaun Qureshi, the team are responsible for managing complex and challenging tenancy issues in Marylebone, Church Street, St John's Wood and Lisson Green.

The team specialise in dealing with anti-social behaviour issues and work closely with other agencies such as the youth service, the local safer neighbourhoods team, our community safety team and Westminster City Council.

For more information, contact Shaun Qureshi on squreshi@cwh.org.uk  

Income recovery team

The income recovery team, managed by Nehal Shah, are responsible for income collection, rent arrears, and much more. We provide our tenants with the right support for them to help manage their financial difficulties. This support can involve a range of solutions from referrals to tenancy support services and debt counselling, help with housing benefit and welfare benefit applications, liaison with social services and charitable applications.

The team can be contacted on 020 7245 2489

Resident relations

The team is responsible for ensuring that the organisation engages with its residents in an effective and positive way. They are our champions in sorting out local residents concerns and issues, they carry out all consultation on better homes work, provide many activities for our residents including events, lunch clubs and resident engagement options as listed in the resident engagement and opportunities framework. They are responsible for overseeing the management of our residents' halls.

Daren Townsend is the resident relations team leader for the central and south area and is supported by resident relations officers Ayo MacMillan-Akan and Helena Shore. The team can be contacted on 020 7245 2900 or email residentrelations@cwh.org.uk