Telephone: 020 7245 2000 After hours / emergency line: 020 7286 7412

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North area service centre

Welcome to the north area service centre which serves Queen's Park, Mozart, North Streets and Maida Vale villages. The service centre is part of our drive to make our services locally accountable and more accessible. We have a range of specialist services available from the centre including a dedicated team advising on anti-social behaviour and a debt advice team. You can read about the team and the services on offer at the centre below.

Contact details:

82 Bruckner Street
London, W10 4EY
T: 020 7245 2651
E: QueensParkEO@cwh.org.uk
 

Resident meetings

We hold residents meetings, coffee mornings and surgeries at the service centre, which are advertised on our village webpages. We are keen to hear your views so please come along.

Anti-social behaviour (ASB) 

The team's responsibility is to reduce anti-social behaviour across the villages in North Westminster. We organise events with the  focus on bringing local communities together. We also meet with the local police teams and Westminster Council at weekly crime reduction meetings working together to target anti-social behaviour hotspots. The team also hold regular ASB surgeries and send newsletters to provide advice and keep everyone informed about what we are doing to reduce ASB in their village.

The team is managed by Jan Nairn Email: jnairn@cwh.org.uk Phone 020 7245 2697

Income recovery

The income recovery team are there to help tenants with arrears by offering debt advice referrals and housing benefit advice. The team is managed be Irving Labadie and along with his team of three income recovery officers, help residents in Queen's Park, Mozart, North Streets and Maida Vale villages.

Irving Labadie: ilabardie@cwh.org.uk  Phone: 020 7245 2659

Resident relations

The team is responsible for ensuring that the organisation engages with its residents in an effective and positive way. They are our champions in sorting out local residents concerns and issues, they carry out all consultation on better homes work, provide many activities for residents including events, lunch clubs and resident engagement options as listed in the resident engagement and opportunities framework. They are responsible for overseeing the management of our residents' halls.

Ian Merriman is the resident relations team leader for the North and West area and is supported by resident relations officers Alex Mordan, Rebecca Marshall and Debbie Clancey. The team can be contacted on 020 7245 2900 or email residentrelations@cwh.org.uk