South Area Service Centre

Contact details:

137 Lupus Street, London SW1V 3HE.

T: 020 7245 2101

E: citywestdirectsouthchurchillgardens@cwh.org.uk

We are open Monday to Friday from 9am - 5pm. Our telephone lines are open from 8.30am - 5pm.

Directions

By train: Pimlico (Victoria line) or Victoria Station (main line, Victoria line, Circle line and District line)
By bus: 24, C10 or 360.

Repairs: 0800 358 3783 or email repairscallcentre@cwh.org.uk
Out of hours: 020 7286 7412.

Welcome to the page of the south area service centre, which opened on 17 October 2011. Managed by Leon Williams, the south area includes Churchill Gardens, Grosvenor and Regency, Lillington and Longmoore, Pimlico Street properties and Soho and Covent Garden.

The new service centre has been designed to make our services more accessible and locally accountable. We have a range of specialist services available including anti-social behaviour and debt advice, as well as our housing management team and estate surveyors.

Teams based at the south area service centre:

Income recovery team

The income recovery team is responsible for ensuring tenants rent collected and the arrears of former council tenants are recovered if they have moved out. We offer specialist debt advice as well as liaising with housing benefit to ensure our tenants have all the support they need to be able to pay their rent. Occasionally we may need to take legal action to recover any debt that is owed, but this is a last resort. If you are having trouble paying your rent or are in arrears always talk to your income recovery advisor. Your advisors will do everything possible to help you, including being able to arrange free and confidential debt counselling with an independent organisation.

The team is managed by Mia Lampshire mlampshire@cwh.org.uk who is assisted by a senior income recovery advisor Loreto Rivera Sequeiros. Each village in the south area has a dedicated income recovery adviser.

The income recovery advisors will be based at the south area service centre, but will provide surgeries at the local estate offices for each area on the following days:

Estate office Surgery days
Soho and Covent Garden Monday
Lillington and Longmoore Monday, Wednesday and Friday
Grosvenor Monday, Wednesday and Friday
Churchill Gardens Monday to Friday
Pimlico Tuesday and Friday


Lessee services

The lessee services team provide a range of services, from calculating and collecting service charges to providing advice on leasehold matters. Find out more about their services here.

Continuous improvement team

The continuous improvement team is a new team providing a key support role in the south of the city. We manage the more complex and challenging case work including dealing with serious and persistent anti-social behaviour and nuisance, tenants with chaotic lifestyles or behaviours which bring them into conflict with their neighbours or which put them at risk of losing their tenancy.

We are working hard to deliver service improvements that respond to local issues, and to play our part in ensuring that CityWest Homes has the highest levels of customer satisfaction in London.

The team is managed by the continuous improvement manager Ollie Akin-Fadeni The team also comprises two intensive case managers:

Rochelle Largan, rlargan@cwh.org.uk covering Grosvenor, Lillington and Longmore, and Soho and Covent Garden

Melanie Twyford mtwyford@cwh.org.uk covering Churchill Gardens and Pimlico

Resident relations

The team is responsible for ensuring that the organisation engages with its residents in an effective and positive way. They are our champions in sorting local residents concerns and issues. They also carry out all consultation on better homes work, and provide many activities for our residents including events, lunch clubs and resident engagement. They are responsible for overseeing the management of our residents' halls.

Daren Townsend is the resident relations team leader for the central and south area and is supported by resident relations coordinators David Larkin, Debbie Clancey, Lindsay Brian and Martina Brown. The team can be contacted on 020 7245 2922 or email residentrelations@cwh.org.uk


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