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South area service centre

Welcome to the south area service centre which opened on 17 October 2011.  Managed by Maria Gillies, the south area includes Churchill Gardens,Grosvenor and Regency, Lillington and Longmoore, Pimlico Streets and Soho and Covent Garden.

The new service centre has been designed to make our services more accessible and locally accountable. We have a range of specialist services available including anti-social behaviour and debt advice as well as our housing management team and estate surveyors.

Contact details

South area service centre
137 Lupus Street
London
SW1V 3EN

Telephone: 0207 245 2101

Email: south area service centre

We are open Monday to Friday from 9am to 5pm: Phone lines are open from 8.30 am. 

Directions

By train: Pimlico (Victoria line) or Victoria Station (main line, Victoria line, Circle line and District line)
By bus: 24, C10 or 360

Teams based at the south area service centre

Income recovery team

The income recovery team is responsible for ensuring tenants rent are collected and the arrears of former council tenants are recovered if they have moved out. We offer specialist debt advice as well as liaising with housing benefit to ensure our tenants have all the support they need to be able to pay their rent. Occasionally we may need to take legal action to recover any debt that is owed, but this is a last resort. If you are having trouble paying your rent or are in arrears always talk to your income recovery advisor. Your advisors will do everything possible to help you,  including being able to arrange free and confidential debt counselling with an independent organisation.

The team is managed by Mia Lampshire mlampshire@cwh.org.uk who is assisted by a senior income recovery advisor Loreto Rivera Sequeiros. Each village in the south area has a dedicated income recovery adviser. You can find out who the income recovery adviser for your area is by viewing the staff listings page on your village page.

The income recovery advisors will be based at the south area service centre, but will provide surgeries at the local estate offices for each area on the following days:

Estate office	Surgery days
Soho and Covent Garden	Monday
Lillington and Longmoore	Monday, Wednesday and Friday
Grosvenor	Monday, Wednesday and Friday
Churchill Gardens	Monday to Friday
Pimlico	Wednesday and Fridays

 

Continuous improvement team

The continuous improvement team is a new team providing a key support role in the south of the city. We manage the more complex and challenging case work including dealing with serious and persistent anti-social behaviour and nuisance, tenants with chaotic lifestyles or behaviours which bring them into conflict with their neighbours or which put them at risk of losing their tenancy. 

We are working hard to deliver service improvements that respond to local issues, and to play our part in ensuring that CityWest Homes has the highest levels of customer satisfaction in London. 

The team is managed by the continuous improvement manager - Janet Durrant durrant@cwh.org.uk. The team also comprises two intensive case managers:

Davneet Sandhu dsandhu@cwh.org.uk covering Grosvenor, Lillington & Longmore, and Soho & Covent Garden

Melanie Twyford mtwyford@cwh.org.uk covering Churchill Gardens and Pimlico.
 

Resident relations

The team is responsible for ensuring that the organisation engages with its residents in an effective and positive way. They are our champions in sorting out local residents concerns and issues, they carry out all consultation on better homes work, provide many activities for our residents including events, lunch clubs and resident engagement options as listed in the resident engagement and opportunities framework. They are responsible for overseeing the management of our residents' halls.

Daren Townsend is the resident relations team leader for the central and south area and is supported by resident relations officers Ayo MacMillan-Akan, Helena Shore and Taric Ahmed. The team can be contacted on 020 7245 2900 or email residentrelations@cwh.org.uk