We encourage residents to get involved in making decisions about how their homes are managed. The Resident Involvement team offers practical advice, financial assistance and support to residents who are keen to get involved.

 

The important part in this process is that it is the Residents who choose the level of involvement. Most people take the first step by forming a Residents' Association or by taking part in Focus Groups. Others have decided to carry out the job themselves through Local Management Agreements or have taken full control of the housing service by becoming a Tenant Management Organisation.

 

Whichever level you decide upon, the links detailed below will give you all the information you need on Participation initiatives operated by CityWest Homes.

Around 60% of our Estates / Blocks are represented by a Residents' Association. A strong and active Residents' Association can find solutions to problems, ensure that your voice is heard and campaign for improvements in your area. You can find out here if your estate or block has a Residents' Association or simply find out more general information.

Local Management Agreements enable residents to take on responsibility for services such as window cleaning, gardening, estate cleaning or minor repairs. You can find more information on LMAs here.

The Resident Involvement team also runs a number of free training courses. They are open to all residents, but are aimed mainly at those who are involved with Residents' Associations, Residents'  / Housing Panel and Tenant Management Organisations.

Tenant Management Organisations (TMOs)

Do you ever think you could do a better job than the Council at managing your home? Legislation, which came into force on 1 April 1994 gave council residents the 'Right to Manage' their own homes by setting up a Tenant Management Organisation (TMO). There are currently 14 TMOs in Westminster with a further one in development. You can find out more information on TMOs here.