Leaflet Rack

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Welcome to the virtual leaflet rack!

In this section you will find the full range of leaflets and information which can be found in your estate office, without leaving the comfort of your home. These leaflets are published by a number of organisations including CityWest Homes and Westminster City Council. We endeavour to keep this list current, but if you think we are missing anything, do get in touch by emailing info@cwh.org.uk.

Click on the appropriate section name. This will take you to the leaflets of your choice.

1. Your housing service
2. Safety and security   
3. Moving or buying a home
4. Nuisance 
5. Services for older people
6. Resident participation
7. Money matters
8. Council services

Click on a title below to view the full document or relevant webpage. 

Your housing service

Title	Summary
	This handbook gives you useful information and advice on being a Westminster City Council tenant.  It includes information on your tenancy, your rights and responsibilities, repairs and maintenance, paying your rent, and health, safety and security.
	This handbook provides useful information about your lease and how Westminster City Council as your landlord manages the building that you live in.
	This leaflet outlines  the levels of service you can expect from CityWest Homes and our local housing providers.
	This leaflet outlines the process for requesting equipment or changes to your home from Westminster City Council.
	This tells you about our equal opportunities Policy and Race Equality Scheme.

Safety and security

Title	Summary
	Provides details of a home contents insurance scheme for tenants and lessees.
Fraud Hotline	Visit this page to find out you can raise your concerns and report fraud to the council and why your help is so important. Call the Fraud hotline: 0800 028 9888
	Find out how you can protect yourself and get help from the council to remove asbestos.

Moving or buying a home

Title	Summary
	Find out how you can downsize or move properties and get extra cash.
	Find out how the Housing Options team assess your housing needs.
	Find out how you can apply for housing through the Housing Options team.
	This leaflet tells you how you can exchange your home with a secure tenant of a local authority or Registered Social Landlord with the landlord's consent.
	This tells you how as a secure tenant you can buy the leasehold of your council flat from the council ans become a home owner.

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Nuisance

Title	Summary
	This leaflet gives you some advice about what you and your estate office can do if you are having problems with a neighbour or anyone else living on or visiting your estate.
	This leaflet explains the different types of harassment how to report it and how CityWest Homes can help.
	Sets out the standards you can expect from your estate office when dealing with harassment.
	Outlines Acceptable Behaviour Contracts (ABCs) and the reasons why they would be used.  It also explains what support is available for parents who may be having problems controlling their children.
	This leaflet gives details of the services provided by the City Council's 24 Hour Noise Team and advises the steps to take if you are suffering from noise problems.
	This leaflet advises you of the problems you may face if you lay laminate or wooden floors in your home.
	This leaflet gives details of mediation, which can be used to solve neighbour disputes.
	This leaflet outlines our policy for dealing with and preventing anti-social behaviour.
	Do you want to be free from domestic abuse or violence? Find out how we can help.
	Are you experiencing domestic violence? Find out what your legal rights are and get help.
	This is a confidential service run by women, for women, providing support, legal advice and liaison with third parties.
	This leaflet explains our strict rules on keeping dogs in your flat. Permission is only granted if you live on the ground floor and have a private garden.

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Services for older people

Title	Summary
	This leaflet provides information about the council's safe and secure scheme which allows eligible residents to apply for a grant for the provision of a wide range of safety and security measures.
	Find out what housing options are open to you, as well as other free services for your home.   If you would like a copy of this leaflet please contact your local estate office.
	If you are of pensionable age or living with disabilities, your energy supplier can provide extra free services such as providing bills in other formats, reading the meter for you.
	WASSR can help if you are over 60, living in Westminster and need support dealing with a particular problem in housing, healthcare and social services.

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Resident participation

Title	Summary
	This booklet tells you about the options available in resident participation, and the help you can get from the resident's involvement team.
	This is an agreement between residents, CityWest Homes, the contractors who provide the housing management service and Westminster City Council. The agreement is about how your homes are managed and your estate is run. This document provides details about progress made in year one and explains what we plan to do in the coming years.
	Find out what being a member of an association entails. How you can set one up or apply to join an existing group.
	This gives details of how we are going to increase your life opportunities as a resident as well as increase your chances to engage with, and influence, the service you receive from us.

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Money matters

Title	Summary
	This leaflet explains the different ways that you can pay your rent.
	This leaflet gives advice on how to prioritise multiple debts including rent arrears, how to budget and how to make budget plans to re-pay your lenders.

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Council services

Title	Summary
	Westminster City Council's A-Z of services.
	Are you satisfied with council services? This leaflet provides information about making a complaint, and the responsibilities and contact details of departments within the city council.
	Use this card to report a problem, fast.

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