We had a fantastic response to our six questions using Interactive Voting for the first time at our Resident Community Conference in March 2010.
Over 200 residents voted and here are the results.
Question 1. What would you like CWH to improve most during the next year?
1. Security
2. Repairs
3. Sub-letting concerns
4. Value for money
5. Major works
Question 2. How do you prefer us to communicate with you?
1. Events
2. Face to face contact
3. Internet, email & text messages
4. Newsletters and leaflets
5. Telephone
Question 3. What do you like best about CityWest Homes?
1. Community events
2. Well maintained homes
3. Customer service
4. Dedicated staff
5. Well maintained estates
Question 4. What would you like to know more about?
1. Your local Residents' Association
2. Opportunities for resident involvement in CityWest Homes
decision making
3. Community events and what's happening where you live
4. CityWest Homes' plans for improving housing services
Question 5. How do you prefer to be consulted?
1. Focus groups
2. Residents panels and Housing Panel
3. Surveys
4. Web/email
5. Meetings with electronic voting
Question 6. What can we do to improve your customer experience?
1. Longer opening times
2. Better telephone response time
3. Friendlier staff
4. Better reception facilities
5. Quicker response to letters
