Anti-social behaviour policy
Anti-social behaviour policy
The Anti-Social Behaviour Act 2003 requires all social landlords to publish their policy and procedures for dealing with anti-social behaviour (ASB). Landlords must prepare a:
-
Statement of Policy and Procedures on ASB
(the statement) and -
Summary of current Policy and Procedures on ASB
(the summary).
Statement of policies
The statement of policies outlines our general approach to ASB and includes our definition of ASB, a general policy statement of our approach to ASB and the strategic context.
Statement of procedures
Our procedures statement includes information on how to make a complaint, how a complaint is processed and how we support residents who have a problem with anti-social behaviour.
It also includes details on our use of enforcement and non-legal action, including for example the use of mediation.
CityWest Homes, 21 Grosvenor Place, London SW1X 7EA
email: info@cwh.org.uk Tel: 020 7245 2000
After hours & emergency line: 020 7286 7412
