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Telephone: 020 7245 2000 After hours / emergency line: 020 7286 7412
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Get help paying your service charges

It is important that you pay your service charge when it is due. If you do not, you may risk losing your home.

If you are finding it difficult to pay your service charges it is important to contact us as soon as possible. We can set up an agreement to clear any arrears by regular instalments. If you then cannot keep to the agreement for even one payment, please contact us.

If we write to you about service charge arrears, please do respond quickly or your case may be referred to our solicitors for non-payment of your service charge account.

Income support

This is a means tested benefit to help people pay their service charges. The amount of help you receive will depend on your income.

To find out if you qualify for income support you should contact your local Jobcentre Plus office or your local Citizens Advice Bureau. Alternatively, to seek advice or make a claim you can phone

0845 603 6347 or 0800 055 6688 (8am - 6pm). Text phone service is 0800 0234 8888.

Further information can be found at

If you receive income support it is very important that you tell the Department of Works and Pensions (DWP) if your circumstances change because it may affect the amount you receive.

This benefit usually covers all your day-to-day service charges but will not cover, heating or hot water charges that may be included in your service charges (or charges for sheds, garages or parking spaces).

Please be aware the ultimate responsibility for ensuring your service charges are paid on time is yours.

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CityWest Homes, 21 Grosvenor Place, London SW1X 7EA
email:   Tel: 020 7245 2000
After hours & emergency line: 020 7286 7412

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