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How do I pay my service charges?

Under the terms of the lease, the service charges should be paid in full within 21 days of 1st April and 1st October each year. 

However, you can elect to pay future day-to-day service charges by monthly instalments, giving you six months to pay. Payments can be made in the following ways:

• By direct debit
• By standing order
• Online
• By telephone
• By cash/cheque at one of the council's one stop offices/ by post.
• Payment Card

 

Paying online

To pay online please go to the payments page.

To make a payment using the website you will need to have your payment reference number, which is the whole 14-digit code. This can be found on your service charge account statements.

Paying by telephone

You can pay by bankcard using our automated voice response system on 020 7823 2601.Calls to this service are charged at the local rate.

This is an automated service so you will not be speaking to a member of staff. You will need a touch-tone phone, and you will also need your service charges 14-digit reference number and payment details to hand. You will be offered four options when you are connected to the service. To pay your service charges, choose option three.

Paying by standing order

Setting up a standing order is a simple way of paying your service charges if you have a bank or building society account. Once your bank or building society has received a completed standing order form, they will make the payment automatically.

You can cancel the standing order at any time by contacting your bank. If your service charge changes, you will need to contact your bank or building society to change the amount of the standing order.

Please contact lessee services if you would like to pay by standing order, where a standing order mandate can be printed and posted to you for your convenience.

Standing order payments are due by the 15th day of the month.

Paying by direct debit

Paying by direct debit is similar to paying by standing order as the payments are made automatically from your bank or building society account.

The difference is that if there is any change to your service charges we will contact your bank or building society to change the amount, after we have told you of the change. Therefore you will not have to change any details yourself, making it a more convenient way to pay your service charges.

You will be notified in writing 10 days prior to any changes.

You can cancel a direct debit arrangement at any time by contacting your bank or building society.

At present we are only able to offer one direct debit date, which is the 24th of the month. We are investigating options to introduce more dates.

If you would like a direct debit form, please contact lessee services.

Paying by cash or cheque or payment card

Westminster City Council's One Stop shops will be closed from August. You can pay by cash using a Your One Stop Express machine at your nearest area service centre. Go to Westminster's One Stop page for more details.

CityWest Homes are introducing a payment card to enable lessees to pay their service charges and major works bills at any Post Office and PayPoint outlet. Although the One Stops will no longer accept cash (or cheque) payments from 31 October, the card payment option will not be available until the beginning of December.

Lessees who can only pay by cash are advised to pay their charges at either the Harrow Road or Church Street One Stop by 31 October. If the full balance cannot be paid on time, lessees who normally pay by cash will be given until mid-December to pay using the new payment card at a Post Office or PayPoint outlet. For more information, please contact Lessee Services on 020 7245 2106.

Alternatively you can post all cheque payments to:
Director of Finance PO Box 240, Westminster City Hall, 64 Victoria Street, London, SW1E 6QP

Cheques should be crossed and made payable to City of Westminster.

Please let us know that you will be paying by cheque as we must set up your account so that you receive details of the required instalment and payment slips with each account.

Please note that payment must be made by 15th of each month.

If you fail to keep to your instalments then the repayment option will have to be withdrawn and payment will be due in full within 21 days of issuing accounts to you.