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Major works

The aim of the major works billing team within lessee services is to recover the costs of building work from leaseholders by calculating and issuing Section 20 notices, as well as estimated and final account bills.

The major works team also deals with day to day queries regarding your major works accounts such as instalment plans, bill enquiries and refunds.

How we bill you for major works

You will be billed for major works in the following ways.

• We will send out your estimated bills six to eight weeks after the works have started. This will give you a more accurate estimate of the amount you need to pay plus any individual deductions you are entitled to. At this stage you need to let us know how you intend to pay for your bill and there are a number of options available. See 'your payment options' below.
• We will send your final bill once we have paid the contractor. You will have 21 days to pay the bill. If you need help to pay the bill within 21 days we will go through the payment options available and help you decide which is the best for you.

In some cases where we are not able to provide the estimated bill (for instance, if we need to move quickly with works) we will send you the final bill after the Section 20 and you will be given the option to pay in instalments then.

Please talk to us if you think you will find it difficult to pay your major works bill. We are here to help and we can go through payment plans with you. It's important that you contact us as soon as possible. Any delays may in some cases result in debt recovery action being taken and this may limit the help we can offer you.

Your payment options

We offer lots of different ways to help you pay for work. Details of these options can be found in chapter 3 of the Lessee handbook.

Our instalment plan

If we send you an estimated bill for more than £200 you can choose to pay in instalments. There are a number of instalment options, depending on how much you need to pay:

£200 - £2,000

• If the bill is under £2,000 you can spread your payments over a year in equal monthly payments
• No interest or administration fee will be payable

£2,000 and above

• If you receive a bill for more than £2,000 you can spread payments over two years in equal monthly payments
• No interest or administration fee will be payable

£5,000 and above

• If you receive a bill for more than £5,000 you may be able to spread payments over five years
• To be eligible you must live in your property as your main home and not own any other property
• Years one and two no interest will be charged
• Years three, four and five interest will be charged at one per cent above the Bank of England base rate

An administration fee will be payable at the beginning of the scheme.

Help with charges over £10,000

Please contact the major works team for further details.

Major works consultation

We have a comprehensive procedure for involving you in major work that affects your home.Residents' guide to major works consultation

More information on consultation can be found in chapter four of the lessee handbook.