Complaint statistics

The service improvement team monitor the complaints received each quarter to make sure that they are replied to within target. They also monitor stage 1 complaints so that they are resolved and do not escalate to the next stage.

Below, is the number of Stage 1 complaints we received in 2011/12.

Area	Total
South	32
Central	35
North	33
West	36

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CityWest Homes, 21 Grosvenor Place, London SW1X 7EA
email: info@cwh.org.uk Tel: 020 7245 2000
After hours & emergency line: 020 7286 7412

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