Make a complaint

Make a complaint online

We are sorry that you have cause to complain and that the level of service that you have received has not been satisfactory. We want to put things right and will do all we can to resolve this matter for you as quickly as possible.

Please complete the online form below or if you would like to speak to someone to talk about your complaint, contact the service improvement team on 020 7245 2060.

Complaints form

Please use this form to log your complaint. This form should not be used to report emergencies out of office hours. Please contact the emergency link office on 020 7286 7412
Fields marked with a * are mandatory
Full name *
Address *
Contact telephone number *
Email *
How would you prefer us to contact you?
Email
Telephone
Letter
Do you have any access requirements *
Yes
No
If yes, please provide details
Complaint details *
Have you complained about this before? *
Yes
No
What action, if any, has been taken to resolve the problem? *
How would you like us to resolve this for you? *
Please prioritise your complaint *
Urgent
Non-urgent

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CityWest Homes, 21 Grosvenor Place, London SW1X 7EA
email: info@cwh.org.uk Tel: 020 7245 2000
After hours & emergency line: 020 7286 7412