Service excellence programme

CityWest Homes new Service Excellence Programme was launched on 1 April 2011. This exciting new project replaces our mystery shopping, which had been a great success in helping improve the service we offer our residents.

As part of the Service Excellence Programme, our service agents will be asked to;

Attend quarterly training sessions
Complete up to 10 shops every quarter
Complete questionnaires after each shop
Provide feedback and help us improve the programme

Furthermore, it gives resident the opportunity to;

Learn new skills
Enhance your CV
Meet new people
Help improve the service that you use
Earn up to £40 Love 2 Shop vouchers

At present, we are not recruiting new service agents, however, if you would like to be considered in the future, please contact the service improvement team on; 0207 245 2060 or email serviceexcellenceprogramme@cwh.org.uk

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Service excellence programme

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