Co-regulation and scrutiny and the Tenant Services Authority (TSA)

Co-regulation is about landlords and residents working together to monitor performance. This promotes transparency by enabling residents, landlords and councils to assess performance of providers.

Scrutiny is about developing resident-led scrutiny as a tool for ensuring that residents can hold their landlords to account for their performance and behaviour.

We are working with residents to prepare for the new TSA national and local standards. The TSA was set up in 2008 to monitor social housing and has consulted with tenants nationally and established six national standards which came into force in April 2010.

One of the key aims of the TSA is for landlords and residents to work together to monitor performance especially against the standards.

All social landlords have to report on their performance against the six national standards. Working with a resident steering group we produced our first performance report in October 2010. You can download a copy of the report below.

We have agreed with residents to combine the local standards and the local compacts and we will be consulting with residents in more detail on this in April 2011.

If you would like to find out more information both national and local standards, please contact the Community Involvement team or call 020 7245 2350 or text 07781 472821 with the words “standards” giving us your name and address.

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Co-regulation and scrutiny and the Tenant Services Authority (TSA)

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