Local management agreements

We have developed Local Management Agreements (LMAs) as a national model for residents to take control of local housing services. The agreements are voluntary so we will need to be satisfied that residents have the necessary skills and resident support before we transfer the services.

We currently have 9 LMAs in place where residents manage cleaning and grounds maintenance services on behalf of the council.

“We really appreciate the effort that is being put in, we no longer have a contractor we have a gardener who enjoys working for us and we are slowly bringing the garden back to life”
C Williams Porchester estate Residents' Association.

The allowance we give to the residents groups to manage the LMA is based on what it costs the council to provide the same service. The only limitation is that the allowance cannot be more than £164,176 (the EU procurement threshold).

In partnership with the Department for Communities and Local Government and the Homes and Communities Agency we have developed a toolkit which gives you all the information you need to set up a LMA. It's also a guide for council staff, and a model for other housing providers to use.

We also have a scheme for leaseholders in street properties who wish to undertake external redecorations. We’ve called this scheme “Go it Alone”. Despite the name of the scheme we will provide you with all of the support and technical advice you need.

Tenant empowerment grant funding may be available for residents to explore options for controlling services have a look at the National Federation of Tenant Management Organisation's website to find out more.

Download an information sheet on local management agreements If you are interested in tenant management, please contact the resident relations team - residentrelations@cwh.org.uk or 020 7245 2900 or text 07781 472821 with the word “local management” giving us your name and address.

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