- Digital switchover
- Save energy
- Tenant Management Organisations
- Make a compliment or complaint
- Anti-social behaviour
- Better Homes
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My community
- Become a block representative
- Co-regulation and scrutiny and the Tenant Services Authority (TSA)
- Compacts
- Getting involved
- Give us your views
- Go it alone scheme
- Halls and activities
- How are TMOs set up?
- Improving communities
- Local management agreements
- Resident Panels
- Residents associations
- Running a TMO
- Setting up a Residents' Association
- Support offered to TMOs
- Tenant empowerment programme
- Tenant management organisations
- I am a leaseholder
- I am a tenant
Running a TMO
Once a TMO is up and running it will be supported and monitored (link to CWH support offered to TMOs page) by us to ensure the services it provides to tenants and leaseholders are of a high standard.
TMOs are set up as legal bodies, with the protection of limited liability for members. They are run by an elected management committee made up of tenants and leaseholders, all of whom are volunteers. The management committee represents residents and sets priorities. TMOs have their own local office and employ their own staff to provide professional housing services.
The TMO gets an allowance (grant) from the council based on what it costs the council to provide the service.Once the TMO has paid all of its bills for the financial year, any money saved – known as surplus - can be used to carry out improvements or organise activities for people.
TMOs are usually able to carry out repairs more quickly than the council. They are also able to make savings on their allowances by spending efficiently and making best use of the resources available to them locally.
What are some of the pros and cons of having a TMO?
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Pros |
Cons |
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Residents have more say in running their block or estate. Services are often run more cheaply than we can run them. Surplus is reinvested in the block or the estate. You have a manager on site to keep an eye on things for you. TMOs often organise lots of community events for residents. Committee members often learn new skills and get to know their neighbours better. You can often make decisions about your estate very quickly. |
Committee members are directly responsible for the services the TMO provides. Committee members have legal responsibilities for things like employment and health and safety. It often takes a long time to develop a TMO. It can be time consuming for committee members if things start to go wrong. Poor relationships between committee members or with staff can be stressful.
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CityWest Homes, 21 Grosvenor Place, London SW1X 7EA
email: info@cwh.org.uk Tel: 020 7245 2000
After hours & emergency line: 020 7286 7412
