Customer service centre and repairs update

Last updated: 12 July 2018 covering the week of 2 July 2018

Here you can find information on how we are working to provide you with the best possible service. We update this information on a weekly basis so you can see how we're making progress.

Customer services

During the week of 2 July 218, there was a slight decrease in calls from 4803 to 4603. Our call waiting times also decreased slightly from 1 minute 32 seconds to 1 minute 8 seconds. Our first call resolution saw a 3% increase to 69%.

• Decrease in calls to 4603 per week
• Average wait time 1 minute 8 seconds
• 69% of calls were resolved first time.



Nmber of calls


Graph  of Average wait time 25 June




percentage of calls resolved first time 25 June




  Abandoned calls 25 June







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