Customer service centre and repairs update

Here you can find information on how we are working to provide you with the best possible service. We update the customer service centre information weekly so you can see how we're making progress.

Customer service centre

During the week of 5 November, there was a slight decrease in the  number of calls from  4828 to 4535. We have recently upgraded our telephony system to improve our call response time. As a result, we are  unable to provide information on our first call resolution and average wait times. This information will be reported next week. 
  
Repairs

During the month of October, 89% of emergency repairs were completed within our service level agreement (SLA). 74% of routine repairs were also completed within our SLA.

 

Originally published:
Last updated: