Last updated: 23 May 2018
Here you can find information on how we are working to provide you with the best possible service. The customer service performance is measured on a week by week basis.
During the week of 14 May, calls increased from 3732 to 4127. Our call waiting times went down from 47 seconds to 39 seconds. Our first call resolution saw a 1 % decrease to 74%.
- Increase in calls to 4127 per week
- Average wait time 39 seconds
- 74% of calls were resolved first time.
Performance date for repairs is reviewed on a weekly rolling basis.
368 (98.4%) of routine jobs raised in May have been completed in target. 6 (1.6%) have been completed outside of the target
521 (97.57%) of emergency jobs raised in May have been completed in target. 13 (2.4%) have been completed outside of the target.
A further 943 jobs are due for completion.