Customer service centre update

Customer service centre

During the week of 4 February, there was a slight increase in the number of calls from  4549 to 4738. The average call wait time increased slightly from 34 seconds to 48 seconds. Our customer service team continues to  respond to calls within our service level agreement. Over the coming weeks, customer service agents will be carrying out telephone surveys to find out more about residents experience when contacting the customer service centre. 

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