Last updated: 13 February 2018 covering the week of 5 February 2018
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In the week beginning 5 February, the number of calls reduced slightly from 4915 to 4849 per week. The average wait time has also reduced from 1 minute 54 seconds to 1 minute 35 seconds. There was a slight reduction in the number of calls resolved first time from 56% to 55%.
There was a continued improvement in average call waiting time with the calls being answered after an average of 1 minute 35 seconds.
- Reduction in calls from 4915 to 4849 for the week
- Average wait time for calls to be answered is 1 minute 35 seconds
- 1% decrease in calls being resolved first time.