About your service charge

As a leaseholder, you share the costs of managing and maintaining the building your home is in with other residents. This includes insuring, maintaining and repairing the exterior and communal parts of the building and providing any other service specified in the lease.

Your service charge covers a whole range of areas associated with your home, including minor repairs, building insurance, cleaning, grounds maintenance and tidying, communal electricity, concierge facilities, caretaking, graffiti removal, lift maintenance, refuse bin hire, pest control, security and window cleaning.

We upkeep and monitor certain services such as communal water tanks, fire equipment, electrical circuits and switches and door entry systems.

If your home is in a block of flats on an estate, you also have to contribute towards the management and maintenance of the communal estate areas.The council is legally obliged to charge you for your share of the costs and to make sure that the charges it sets are reasonable..

You should pay your service charges in full within 21 days of 1 April and 1 October each year.

If you prefer, you can pay future service charges by monthly instalments, giving you six months to pay.

You can contact us to find out more about paying by instalments. For more information, you can also look at section seven of your leaseholder handbook.

Find out more

• Ways to pay your service charge
• Get help paying your service charge

Call: 0800 358 3783

Email: customerservices@cwh.org.uk