Get involved

We work with nearly 200 key leaseholders across the city to help us get bills right.

A key leaseholder works on behalf of all the residents in their block or estate. They check detailed billing information, including communal repairs, so that any questions are resolved before the accounts are sent out to their block or estate. If you are pushed for spare time, the good news is there are no meetings and no training is needed.

If you would like to volunteer for this vital role, you can discuss it with us on the phone or email us for more information.

Call: 0800 358 3783
Email: customerservices@cwh.org.uk

CityWest Homes resident engagement roles

We believe it is important that you are at the heart of any decision made about the services we provide. Find out other ways you can get involved.