Rent can be paid by Direct Debit, standing order, rent payment card, over the phone or online.
Paying by Direct Debit
Direct Debit is the easiest and most convenient way to pay, for residents who have a bank or building society current account. Monthly Direct Debits can be set up for:
• Housing rent and charges (select the day of the month you would like your Direct Debit payment to be collected from your account)
• Garages, parking bays and sheds (select the day of the month you would like your Direct Debit payment to be collected from your account)
Tenants can download a form to set up a Direct Debit here or obtain a form from their area office.
Paying by standing order
Setting up a standing order is a simple way of paying rent for tenants with a bank account or a building society account. Download a standing order form here, complete it and send it to your bank.
If the rent changes, do advise the bank or building society.
Paying by rent payment card
A rent payment card is a plastic card which holds a tenants rent reference number and the council's banking details. The rent payment card can be used to pay rent at any Post Office.
Paying by card
CityWest Homes have looked at a number of ways to make it easier for you to pay. You can make chip and pin payments at our area service centres. You can also pay online or over the phone to a member of staff at any area service centre.
If you have any questions or if you need any advice on the best payment option for you, please contact your local income service team on 0800 358 3783.
Paying over the telephone
Payments can be made at any time by using our automated voice response system on 020 7823 2601. Calls to this service are charged at the local rate.
This is an automated service and needs to be made from a touch tone phone with the rent reference number and payment details to hand.
Payments made before 5pm on a working day will appear on the rent account the same day. Payments made after 5pm will appear the following working day.
Payments can be made on the CityWest Homes secure website with a payment reference number and bank card. Payments made before 6pm on a working day will normally show on the rent account the following working day. You can also pay online at a self-service kiosk in area service centres and in Church Street estate office.