CityWest Homes opened its doors to hundreds of Westminster residents

Open Door Day Porchester Hall


Last week, we opened our doors to over 500 people for the biggest event of the year – Open Door Day.

The one day event was a valuable opportunity for residents across Westminster to explore the services that we provide, ask questions about their homes, and meet teams, contractors and key partners in person.

We were pleased to receive the Lord Mayor of Westminster, Cabinet Member for Housing Cllr Rachael Robathan and local councillors. Many vital community, youth, health and wellbeing services also attended such as the London Fire Brigade, Police, MIND mental health services and Open Age.

As part of the day, a number of community initiatives and schemes were showcased. This included employment and apprenticeships available through our new contractors. It also included projects to improve health, wellbeing and recycling in the area as well as a heritage project that will celebrate and capture the stories of residents across Westminster.

Attendees were able get advice from fire safety experts, have confidential conversations about antisocial behaviour and find out about our future services and regeneration plans. The customer service team were also present to help residents with questions and queries around repairs.

Jonathan Cowie, chief executive of CityWest Homes said: “It is fantastic that so many of our residents came to find out more about the services we provide and the work we are doing within the local community.  I would like to thank everyone who came along and contributed to making Open Door Day a success.

“It was also really valuable hearing direct feedback from residents giving us the opportunity to have open and honest conversations about how we are working to provide them with the best possible services. For example, residents want communications, more often, to keep them informed the status of repairs and other requests. We will make sure this feedback is taken on board and acted on.

Cabinet Member for Housing, Councillor Rachael Robathan said: “I was pleased to meet so many of our Westminster residents and CityWest Homes’ staff at the Open Door Day.

“Events like this are vitally important, as talking to residents face to face is instrumental in helping us to shape and improve housing services. It also enables residents to see the other services available to them such as helping to find employment or tackle condensation in their homes. ”

You can view photos from the event here.