How to give your views on the future of housing services

Residents at Open Door Days 2018

Westminster City Council wants to hear the views of residents of council housing who live in the City, so we are sharing how to get involved with all our residents.

The Council has launched a listening programme so that tenants and leaseholders can feedback their views on their housing services. You can do this in person at one of 14 face to face events, or by going online and filling out a survey.

The programme follows the decision made on 15 October 2018 by the Council’s Cabinet, to bring the management of social housing back into the council. The transfer from CityWest Homes will take place at the end of March with the new service going live on 1 April 2018.

Staff from Westminster City Council will be at locations across the borough in January and February to meet with residents and hear their experiences of the current service, while getting their views on what they want from the new service. You can see a list of the dates and venues in the table below. They are also joining us at the Open Door Days we're holding across our areas. You can view the next dates here (link will open in new window) or in the table below.

Alternatively, you can share your views via the online survey here (link will open in new window).

Cllr Andrew Smith, Cabinet member for Housing, said: “We are keen to hear from as many residents as possible over the next few months. Their views will help shape the new service which will have residents at its heart.

“We know that the current service has let some people down and that we have work to do to regain residents’ trust and provide a service that they are happy with. I am absolutely committed to this happening and we are already working closely with CityWest Homes to ensure the service is improving now.”

The Listening Programme events will take place on the following:

Table of dates and venues
Table of dates and venues