New repairs contractors from 30 June

New repairs contractors from 30 June

We have appointed new contractors to deliver repairs works across all of our 21,000 properties in Westminster.

From 30 June repairs will be delivered by the following contractors:

• Communal electrical repairs – Oakray
• Lift repairs – Precision Lifts
• Domestic heating repairs – Morgan Sindall
• Mechanical services – GEM

From 31 August Morgan Sindall will also be taking on the general repairs and voids contract, which includes in-flat electrical repairs.

This new service will be quicker and more efficient, as well as delivering better value for money.

From 30 June if you are receiving a repair to your heating you can expect the following:
• two-hour time slots to reduce waiting times
• a text reminder the night before your repair
• a phone call to let you know when we are on our way

To find out about repairs responsibilities or to report a repair visit our repairs pages for tenants or leaseholders.