Opening the doors on housing services in Westminster

Open Door Day

CityWest Homes welcomed around 900 visitors to a series of events run in partnership with Westminster City Council called Open Door Days, which provided a platform for residents to discuss the future of housing.

The events ran from December 2018 – February 2019 across all four areas of Westminster. They provided a valuable opportunity for residents to meet with members of the housing team, contractors and key partners in person.  There was also the chance to meet with representatives from Westminster City Council.

As well as being able to discuss their general queries, residents shared their views on how they would like to see their housing services run when CityWest Homes is brought back inhouse to the council on 1 April 2019.

Several community initiatives and schemes were also showcased. This included employment and apprenticeships available through contractors, projects to improve health, plus information on recycling. Some of our key partners such as the London Fire Brigade, Police and MIND mental health services were also on hand to answer questions. Residents were also able to receive advice on fire safety, reporting anti-social behaviour and get a status report on their repair queries.

The main topics residents brought to the table included repairs and other housing related issues. The complaints team were able to review, resolve or log nearly 90 complaints because of the events. Over a dozen residents expressed an interest in getting involved in the formal engagement structure while over 25 visits to homes to combat mould and condensation were arranged. Most residents fed back that they thought the events were very useful.

Joe Joseph, director or resident services, CityWest Homes, said: “It was extremely valuable to hear feedback from residents, both on the current service and how they would like their future services to be delivered. 

“These events are crucial in helping us to have an open and honest conversation with members of our community. We are reviewing all comments and will use them to build a service around the issues which matter to them most.”

‘Action Days’ have also been taking place on the morning of the events, which aim to improve communal areas by carrying out general repairs such as health and safety trip hazards and replacing paving stones. Carrying out repairs in bulk like this provides future cost savings to residents, as well as good management of estates.

Residents can continue to give their views on the future of housing services through the Westminster City Council listening programme online survey. Further details can be found here (opens new window).