Tell us if you're concerned about a neighbour

Helping those in need of support

Residents who are considered ‘vulnerable’ means they can be either elderly, isolated or have serious physical / mental health issues. We are working in partnership with Westminster City Council, to reach out to these residents and invite you to support our #GoodNeighbour campaign by helping to find those in need of support, as well as being aware of what we’re doing to ensure no one is left alone to cope.

What you can do to be a #GoodNeighbour

Do you know a resident who you feel may be at risk? Whatever your concerns, please tell us in complete confidence on freephone 0800 358 3783 or email We will investigate and ensure confidentiality at all times.

What we’re doing to reach out

We operate a ‘no contact’ policy. This means that if we haven’t heard from a resident in a while, we will check in to ensure they are well.

We have also begun carrying out door knocking exercises across all of our estates to ensure residents, particularly those we know are vulnerable, are aware of any crucial news or updates.

For those who are aged 85 years and above, we are working to visit them in person so they have the opportunity to share their views and discuss any issues they may have.

Joe Joseph, interim director of resident services at CityWest Homes, said: “We are proud of the diverse community we serve and vulnerable residents are a crucial part of that. They may need different forms of support and we want to ensure that while we are providing this, we do so with the dignity they deserve. Inviting residents to help us by being vigilant is one way we can increase our methods of detecting those at risk, while also encouraging a sense of community.

“Any reports we receive from residents will be treated carefully and, following investigation, we can work with many partners, from Open Age to the Police services, to ensure people receive the help they need.”

You can follow the campaign on Twitter #Good Neighbour.