Privacy policy

This Privacy Policy is published in conjunction with our Fair Processing Notice and cookies statement(s) to help you to understand how we collect, use, and protect your personal information. If you have any queries about either document, or how we process your personal information, please contact:

Head of Governance
CityWest Homes Ltd
21 Grosvenor Place

Handling Personal Data

CityWest Homes Ltd (CWH) handles personal information in compliance with Data Protection legislation and General Data Protection Regulations (GDPR). We recognise the importance of the correct and lawful processing of personal data in maintaining confidence in our operations. We fully endorse and adhere to the principles set out in legislation.

As a provider of services for Westminster City Council (WCC), CWH collects, holds and processes a considerable amount of information, including personal information about residents, people it provides services to, and other people. It does this to provide its services in the most effective and efficient way that it can.

CWH recognises that it has a duty to people whose information it holds to treat that information responsibly, keep it safe and secure, and process it correctly and proportionately. This Fair Processing Notice broadly explains what information we collect, the purpose for processing, categories of personal information and who we may share it with. Information we collect.

There are various reasons why we need to collect personal data.

We will collect personal details appropriate to the service you require. In some areas, this may simply mean registering your name, address and email details. Similarly, we may need information because of legal requirements.

We may also collect additional information from you if you complete any other forms on our website, or if you contact us with comments or specific requests.

We may contact you to let you know about new online services, or get your feedback on how we're performing. In any event, we will only require information that is absolutely necessary and does not constitute an invasion of privacy.

Please note that calls to Customer Services may be monitored or recorded.

Use of personal information

CWH will endeavour to safeguard the privacy of its customers and website visitors.

We will not use the personal information you provide us with for marketing purposes unless you actively consent for us to do so.

We may pass your details on to third party service providers who are contracted to Westminster City Council (WCC) or CWH in the course of providing our services, or dealing with your request(s). These third parties are obliged to keep your details securely, will use them only to fulfil your request(s).

All or part of the information you provide may be disclosed or supplied to the Police or other agencies that are legally entitled to the information to prevent or detect crime, anti-social behaviour or fraud.

Please note we will continue to apply the same level of care to safeguard your privacy and use of your information across all our services.

For more information about how we process personal data please see our Fair Processing Notice.

Information to improve our website

We collect web statistics automatically about your visit to our site based on your IP address. This information is used to help us track what people are doing on the site so that we can improve it. We don't use this information to identify you as an individual and you will remain anonymous, unless you're asked to identify yourself by completing a form or an online transaction.

Use of IP addresses and cookies

Cookies enhance your experience using our website. Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work more efficiently, as well as to provide information to the owners of the site.

We use cookies to audit the use of our website and help us to customise the website for your visit. We do not store or transmit any personally identifiable data on these cookies. You can change your cookie setting at any time in the security settings in the browser you use to access the internet. Please note however, that rejecting all cookies may impact your enjoyment or use of this website.

We collect IP addresses (a unique string of numbers that identifies each computer) only for the purposes of system administration and to audit the use of our site. We do not link IP addresses to anything personally identifiable, which means that while your user session will be logged you will remain anonymous to us.

Please see our separate cookies statement for more detail. If you have any questions about our use of cookies or about how we collect and store your data, then please contact For more information on cookies and how cookies work, please visit

External Links

The website may contain links to third party websites such as WCC’s, which are outside our control and are not covered by these terms. You understand and agree that if you access such third party site using the links provided, the operators of those sites may collect information from you which will be used by them in accordance with their own privacy policies.

Your use of the third party websites will therefore be governed by the privacy policies of those sites and not by this Privacy Policy. CWH shall not be responsible for the actions of any third party website operators.

Your rights to access your personal information

Under Data Protection legislation you have the right to ask to see the information which CWH holds about you and why it is held.

You also have additional rights that refer to how we hold and use your information. Consequently, under certain circumstances, by law you have the right to:

• withdraw consent and the right to object and restrict further processing of your data; however, where legally enforceable this may affect service delivery to you;
• request to have your data deleted where there is no compelling reason for its continued processing and provided that there are no legitimate grounds for retaining it;
• request your data to be rectified if it is inaccurate or incomplete;
• have your data transferred or copied should you move to another authority;
• not be subject to automated decision-making including profiling.

If you want to see the information we hold about you then you must ask for the information in writing and give your full name and address. You should send your request to:

Governance Team
CityWest Homes Ltd
21 Grosvenor Place


Where it is appropriate for CWH to respond directly to requests for access to personal data, we aim to comply as quickly as possible. We will ensure that we deal with requests within 20 working days of receipt, unless there is a reason for delay that is justifiable under Data Protection legislation.