Report a repair

From 30 June we will have new repairs contractors operating across our properties, find out more.

If something goes wrong and needs fixing in your home our repairs team are available to offer support and advice.

If the repair is our responsibility we will raise a repair order to rectify the problem as soon as we can.

To report a repair:

Call: (Freephone) 0800 358 3783

Email: customerservices@cwh.org.uk

We will respond to emails within two working days and, if required, we will arrange for someone to call round as soon as possible.

If you need to request a repair outside of office hours you can contact our emergency out-of-hours service. This service is available to both tenants and leaseholders.

You can contact our out-of-hours service for repair emergencies on 0800 358 3783.

The line is open between 5pm and 8.30am on weekdays and 24 hours a day at weekends and all public holidays.

You can read our full list of the repairs we are able to help with in your home.