Report a repair

If something goes wrong and needs fixing in your home our repairs team are available to offer support and advice.

If the repair is our responsibility we will raise a repair order to rectify the problem as soon as we can.

To report a repair:

Call: (Freephone) 0800 358 3783

Email: customerservices@cwh.org.uk

We will respond to emails within two working days and, if required, we will arrange for someone to call round as soon as possible.

If you need to request a repair outside of office hours you can contact our emergency out-of-hours service. This service is available to both tenants and leaseholders.

You can contact our out-of-hours service for repair emergencies on 0800 358 3783.

The line is open between 5pm and 8.30am on weekdays and 24 hours a day at weekends and all public holidays.

You can read our full list of the repairs we are able to help with in your home.